Identify and Interpret Communication Cues Relating to a Range of Cultures - WEEK 7

22 March 2011

Week 7

Hi peeps:

Read at your peril

Culture-sensitive communication requires people to communicate effectively within a cultural context. The use of socials kills in order to interact skilfully and appropriately when meeting and talking with people from other cultures.  In the workforce, at TAFE, and even at home you have to be able to manage conflict; work out social and professional differences as well as ‘get to know’ people.

Respecting cultural diversity includes respecting the differences between cultures that may be seen in your culture as extreme or inappropriate. These can include issues relating to gender, culture, status and seniority. Some cultures might address the male in a group more directly than a female, or the more senior member of the team than the younger. This is not meant as an offence, it is merely a cultural difference which needs to be appreciated.

Communication skills have always been about adapting to the person you're communicating with. In the context of cultural diversity this is a combination of cultural awareness and observing how to use your interpersonal skills when adapting to the individual and/or cultural context.

Remember!

Be careful not to stereotype people. Don't expect all people from a certain culture to be a certain way. As with all communication skills, it's important to pay attention to the individual and build rapport with them as a person.

CULTURAL DIFFERENCES AND COMMUNICATION

Culture takes in lots of ground: music, cuisine, religion, beliefs, interpersonal relationships, business practices, and many behaviors. People whose work or social situation puts them in direct contact with different cultures must understand how those differences affect their communications and personal relationships.

 Tools to help you communicate in a cultural context

1.       Active listening

2.       Language barriers (not knowing a language but acknowledging the barriers to understanding).

3.       Cultural barriers (not knowing a culture’s mores but acknowledging the barriers to understanding).

4.       Body language (such as gestures, gaze, and postures; social and cultural rules and patterns of space and touch)

5.       Patience

6.       Flexibility

Remember to become more sensitive to other cultures and their different body languages in pays to be a good observer. Watch how people from other cultures support their verbal statements with nonverbal cues. Also take note of how respect, openness, and other necessary workplace values are expressed. When in doubt, ask. If you ask questions with real interest, most people will be happy and honoured to share that part of their culture with you.