Demonstrate Interpersonal Communication Skill - Assessment 2 - POSTER

3^rd May 2011

Demonstrate Interpersonal Communication Skills

Assessment 2

Due date: Last week of course (week 18 Tuesday 21^st June 2011)

Concept

Create an Interpersonal Communication Skills poster that communicates:

1.       Message

2.        Feeling

3.        Idea

4.       Mood

5.       Attitude

6.       Experience

7.        Emotion

8.       Personal point of view

However, you may take the opportunity to be as creative and as expressive as you feel as long as your poster demonstrates the concept of Interpersonal Communication Skills. You may use:

1.        Graphics

2.        Photographs

3.       Text

4.       Slogans

5.       Quotes

6.       Illustrations

Here are a some poster examples lifted from Google Images.

What is self reflection?

Introspection is the self-observation and reporting of conscious inner thoughts, desires and sensations. It is a conscious mental and usually purposive process relying on thinking, reasoning, and examining one's own thoughts, feelings, and, in more spiritual cases, one's soul.

ATTITUDE, BELIEFS AND VALUES

WEEK 11

TUESDAY 3^RD MAY 2011

IT-CERT 2

COMMUNICATION

ATTITUDE, BELIEFS AND VALUES

12:30-15:30

Welcome back class, I take it that you were able to fully explore your now, diverse and growing range of interpersonal communication skills with friends, family and most importantly the Easter Bunny!

ATTITUDE, BELIEFS AND VALUES

An understanding of our own beliefs, values and attitudes will help us understand other. We have an awareness of ourselves that allows us to see how similar and different we are to others. We can describe how we have been changed by experiences, our abilities, intelligence, maturity as well as our own sense of where we ‘fit’ in society today. Once we think about where ‘I’ am in relation to others I can then begin to identify the attitudes, values and beliefs of others. However, it is not a matter of simply saying, “You’re different because of…” There has to be a deep understanding of yourself and this can be achieved by the process of self reflection, an ongoing process.

There are many factors that contribute to a person’s identity.

Can you name some?

Values

They are qualities that are considered worthwhile; they represent your highest priorities. When you are part of any organization, you bring your deeply held values and beliefs to the organization. There they co-mingle with those of the other members to create an organization or family culture.

What are values?

Ambition, equality, dedication, honesty, dignity, wisdom, courage, individuality, friendliness, loyalty, teamwork, compassion, generosity, credibility, accountability and many more.

Think about this gang, what is self-reflection?

The Five Types of beliefs as defined by the ‘AdMan’ Milton Rokeach.

1.   Type A beliefs: These are beliefs that we all share with one another about the nature of physical reality, social reality and awareness of self. For example, “I believe this is a table. I believe we are living on what we call planet earth. I believe my name is John Doe.” These beliefs are supported by the society we live in and are fundamental in maintain a cohesive society. Also very resistant to change.

2.   Type B beliefs: are also resistant to change. These beliefs arise from our deep personal experiences which do not depend on society to support. Type B beliefs are the ones that no matter what others say or do we continue to know ourselves as an intelligent, logical and rational person. It is our positive self image. However, Type B beliefs are also negative in that they manifest themselves as phobias, obsessions, compulsions, anxiety and self worth.

3.   Type C beliefs: This is called ‘Authority Beliefs’. Many aspects of physical and social reality have numerous interpretations. They can be controversial or cannot be verified by personal experience. Thus, we need to identify with ‘authorities’ because they help soothe the confusion and guide us to what we should and shouldn’t believe.  Evolution, war, abortion, welfare, charity, refugees are all issues that demand clarification from authorities such as; parents, teachers, scientists, religious leaders and we decide what authority is in our best interests.

4.   Type D beliefs: These are called ‘peripheral beliefs’. These beliefs come from the authorities we identify with. For example, a devote follower of the Temple of Flying Saucer Aliens has certain beliefs about technology and ‘where humans came from’. You believe this not because you have seen these aliens but because you trust the authority. However, peripheral beliefs change  and followers ‘peripheral beliefs’ will accept this change as long as it comes from one’s authority.

5.   Type E beliefs: These are called ‘inconsequential beliefs’. This is an acceptance of everyday mundane experiences and or attitudes that do not affect the rest of my belief system. “I believe,” for example, “I believe that drinking water from a bottle is no different from water coming from a tap. I believe that holidays on the coast are better than mountain holidays. I believe this detective novel is better that a romance story.” Yet, if you do change your mind about the water, holiday or novel the rest of my belief system is not going to be greatly affected.

Week 9 Interpersonal Communication Skills - The Cultural mContext

Welcome to week 9 me hearties!

We have been looking at, talking about and reading (hopefully) interpersonal skills in a cultural context. That basically means how do we communicate, listen, respond in a situation where cultural, social and economic as well as situational circumstances differ from the background we are used to?

There are various ways and means of communicating across the cultural gap. Things to remember are:

1.       Patience

2.       Active listening

3.       Consideration for language barriers

4.       Consideration of cultural differences

5.       Friendly

6.       Use non-verbal cues, however, proceed with caution as some gestures can be misinterpreted

7.       Logic

8.       Acknowledge  differences don’t judge them

Try to put some of these ideas into practice if the opportunity presents itself.  If someone asks you for directions think about how you will direct them. Perhaps street names are not the best means, try using physical landmarks in the landscape such as, shopping mall, factory, traffic lights, school etc.  You can use these skills in many different situations and by applying them in the ‘real’ world you can learn a great deal about yourself as well as improve and hone your interpersonal communication skills.

Role plays using non-verbal communication cues - Tuesday 29th march 2011

Tuesday 29^th march 2011

Week 8 roll play exercises

IT Interpersonal Communication Skills

Role plays using non-verbal communication cues

Demonstrate by using various non-verbal cues

1.       Hostility

2.       Happiness

3.       Anger

4.       Understanding

5.       Compassion

6.       Interest

7.       Love

8.       Confusion

9.       Ignoring

How can simple gestures convey different meanings?

1.       Point your index finger to indicate; anger, information, surprise and power

2.       Use your eyes to suggest disappointment, confusion, intrigue, happiness

3.       Sit in a chair to convey; power, intimidation, happiness, confusion

4.       Use hand gestures to show, pleasure, hatred, solidarity, anxiety

5.       Using your body demonstrate being lost, being found, success, importance.

Welcome to week 8 CCC or Cross Cultural Communication

I hope you guys have read my notes from last week about Interpret communication cues relating to a range of cultures. If not please go through it and note down any problems or questions you may have. Intercultural communication is a global as well as a local hot-spot of communication. Cultural factors take in language, cultural, social and economic differences. It does not mean that we have to 'know' the languages and cultures of the world so as to communicate with people. It means that we simply acknowledge the differences in the cultural landscape facing us and then work out ways to navigate through, up, under and over the land in order to communicate meaning effectively.

What marks a cultural difference?

It's how we dress
Our language
Gestures
Hstorical background
Social dynamics
Type of Government
Rituals
Laws
Geography and topography
Climate
Art

There are hundreds if not thousands of cultural differences, some obvious many subtle, however, we are all human beings and the means of communication and understanding each other is possible by understanding and acting on the examples in the list above.

To be an effective communicator in the cultural context is to use patience, understanding and flexibility.

I have made a DVD of short YouTube videos with the theme of Cross Cultural Communication in mind to demonstrate through various examples the pitfalls and successes of CCC.

Week 7 role plays

Role Plays

Drawing from what we have learned/read/tried over the past seven weeks of Demonstrating Interpersonal Skills:

a)      Identify and interpret interpersonal communication cues

b)      Identify and interpret non-verbal communication cues

The role plays chosen for today are:

1.       Job interview

2.       Buying a bus ticket from a customer service officer

3.       Shopping for an engagement ring with partner

4.       Reporting a stolen car at the police station

Verbal cues

1.       Tone of voice

2.       Pitch & volume

3.       Speed

4.       Emphasis

How you ‘say It’ is what counts!

Non-verbal cues

1.      Posture

2.      Gesture

3.      Facial expression

4.      Space invasion

5.      Dress