TUESDAY 17TH May 2011
Demonstrate Interpersonal Communication Skills
SWAT IT: Tuesday 12:30-15:30 Class
CLASS ID: 10622799
Assessment 3
Due Tuesday JUNE 21st 2011
Task: Demonstrate Interpersonal Communication skills by writing a one page professional letter of complaint about a product or service at work or in your daily social activities. Upload letter on your blog as a post. I have included a sample letter template to help construct your letter.
Example Template Letter of Complaint
Your address
Your telephone
Date
Name (if available, of person/company you are writing to)
Title (if no specific name, use Customer Service Manager or General Manager)
Address of person/company you are writing to
Dear (as appropriate)
State what you bought, when and where (including serial numbers
where appropriate). Or, what work you had done, when, where
and by whom.
State the problem you have with the product, the work or the
service and why you have this problem. Give as many relevant
details as you can. If it is a long story, it is a good idea to attach a
separate schedule of what happened in time order.
State what action you want taken to resolve your complaint.
Give a precise but reasonable timeframe for that action to be
taken, e.g. 10 working days.
State that if you do not hear from them, you will be taking your
complaint to …. (the relevant complaints agency).
Include details of when and how you may be contacted.
Yours sincerely
Your signature
Your name (printed)
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